Monday 19 November 2018

Why I returned my Pixel 3 XL

In the UK we can return any item we buy online within 2 weeks for any reason.  This is because we don't get to try it out first and it might not live up to our expectations.

I busted my phone 4 months before the Pixel 3 was released and I was really looking forward to the release, so I put up with a (really) crappy phone for those months, partly to justify paying what I expected would be more than I'd usually pay for a phone.

Anyway, the Pixel 3 was announced, I placed my order within an hour or so, basically when the Google store stopped crashing long enough for my order to be accepted.

The phone was an eye watering £869 (that's $1117 using today's exchange rate).  I had to wait until 1st Nov before the actual phone was delivered.  It was agony.

In that time I read loads of really positive reviews about the phone and no negative ones.  So I was really disappointed when the phone arrived and there were a number of small issues with the phone.  I've listed them here because I haven't seen them mentioned anywhere else.

Sorry to say I've returned the phone now.

Things wrong with the Pixel 3

  • The camera isn't that great.
    • Don't get me wrong, it really is OK.  But I paid double what I normally would for this phone, and I expected something twice as good.  Frankly I can't really see any difference in image quality from a phone half that price.
  • Ask Google Assistant "What's the time?", and it doesn't tell you the time, it tells you what alarms you have set!
    • WTF?  Even my Home Mini gets that right.
  • Google Assistant responds when I'm next to my Home Mini.
    • It's supposed to know there is a Home Mini responding and not respond.
  • WiFi drops out as you walk around between transmitters
    • Really annoying.  You have to turn WiFi off then on again to get it to connect to the WiFi transmitter you are sat right next to rather the one it can barely connect to.
  • Minimum screen brightness is way too bright.
    • 3:30 am next to sleeping partner.  Check the time.  Dazzled and wake up partner.  Eyes burning if you want to browse Reddit at that time.
  • Netflix doesn't work, neither does Amazon's Prime Video
    • Again, WTF?  No idea why not.  It always works on all other phones.
  • Now playing isn't consistent
    • I loved the idea of this feature where it tells you what's currently playing.  But even though it did pick up some of the 'background music'.  Sometimes it just didn't, even if you were right next to the speaker.  You had to go via Google Assistant just like all other phones to actually get it to work.
Hopefully they will iron out these issues, but it really looks like the phone is a rush job and released far before it's ready.